1314store's goal is to guarantee full customer satisfaction. If you are not completely satisfied with your purchase:

 

Returns

13.14 accepts returns or exchanges for garment orders in their original condition within 14 days of receiving your order. We must be notified via e-mail at contact@1314store.com of the return reasons.

Items returned must include the original box with the original tags attached. Items with any signs of wear will not be accepted for return or exchange. In case you want to return any of our products, the shipping costs and customs fees (if any) must be paid by the customer.

Return conditions

Items returned must be in the same condition as when received. As soon as we receive your package, we will check the condition of the items and make a size change or refund.

Refund

13.14 accepts refunds for garment orders in their original condition within 14 days of receiving your order. The term for the refund can range between 10 and 15 days from the time we receive your garments in our warehouses. As soon as we verify the status of the items, we will send you an email to inform you. Remember that the payment will be made using the same payment method used in the purchase.